Six tips to surviving CRM design hell...
Having spent the past six weeks in CRM design hell, I thought I’d share some tips on surviving the process while it was freshly seared on my memory. Trust me, CRM design work, rather like a prolonged course of dental treatment, isn’t the most fun way to spend your time. For those of you who haven’t been through CRM design before, it’s probably appropriate to first explain what it is: CRM design is where, having selected the CRM technology you wish to implement, you sit with your chosen vendor, and work out how your CRM requirements will be delivered in the new software.
Where’d the wireframe go?
User experience designers are very comfortable in the land of architecture diagrams, user flows, and wireframes. We love our black-and-white drawings that specify interaction. And this is a problem.
One of my key realizations from last week’s UX...
Read more about Where’d the wireframe go?...On CRM and User Acceptance Testing...
Having sat through countless sales presentations over the years where vendors have rhapsodized about their carefully honed implementation methodology I can observe that the reality rarely measures up to promise of the...
Read more about On CRM and User Acceptance Testing......Avoiding Middle Management
Jason Kottke wrote a post earlier this week on solutions for avoiding middle management, and he made reference to Adaptive Path’s advocacy program. Some folks emailed me directly for more information, so I thought I’d share a bit more about how the...
Read more about Avoiding Middle Management...Small Cuts Help To Stave Off Layoffs
Even as layoffs reach historic levels, some employers in the United States have found an alternative to slashing their work forces. They're nipping and tucking instead.
A growing number of employers, hoping to avoid or limit layoffs, are...
Read more about Small Cuts Help To Stave Off Layoffs...Predicting HR in 2009 May Be Hazardous To Your Hea
Note: This is part two of a three part series on my predictions for 2009 (see part one and part three). I will be covering predictions for blogging, HR and those made by others as the new year approaches....
Read more about Predicting HR in 2009 May Be Hazardous To Your Health...Adobe users get help with Google Search
"No man is an island," the old saying goes. The same could be said of software: in an always-online world, even traditional desktop applications can become richer, faster, and easier to use by connecting people to information and to each other,...
Read more about Adobe users get help with Google Search...